Last updated: 5 October 2026
Who we are
Buckley is an independent design business run by Aaron Buckley, based in Southsea, Portsmouth.
This policy explains how we handle personal information when you visit https://buckley.design, contact us or work with us.
The business responsible for your information is [confirm full legal name or registered company name, trading as Buckley].
For privacy questions or requests, email aaron@buckley.design.
Information we collect
When you contact us, we collect the information you provide. This may include your name, email address, telephone number, business details and information about your project.
If you become a client, we may also collect billing details, project materials and correspondence needed to deliver the agreed work.
Our hosting and security services may record technical information, such as your IP address, browser details and requests made to the website, to help operate and protect it.
Please avoid including sensitive personal information in your initial enquiry.
How we use your information
We use personal information to:
- Respond to enquiries and discuss potential projects.
- Prepare proposals, quotations and agreements.
- Deliver design services and ongoing support.
- Communicate about projects and manage payments.
- Maintain business records and meet legal obligations.
- Operate the website and investigate technical or security issues.
Providing contact and project details is voluntary, but we may be unable to respond or provide services without the relevant information.
Our lawful bases
We rely on the following lawful bases, depending on the circumstances:
Contract: When using information is necessary to enter into or fulfil an agreement with you.
Legitimate interests: To respond to business enquiries, manage professional relationships and operate and protect our business. We consider your rights and interests when relying on this basis.
Legal obligation: Where we need to retain or provide information to meet legal requirements, including accounting and tax obligations.
Consent: Where we ask for your permission for a particular use. You can withdraw that consent at any time.
Who receives your information
Information may be processed by providers supporting our business, including website hosting, email delivery, project administration and accounting services. We share information relevant to their role.
Our website hosting provider is Krystal.
[Confirm the email provider used for enquiries and notifications. If the current connection is completed, explain that Google/Gmail processes emails sent through WP Mail SMTP.]
We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.
International transfers
[Confirm whether any providers process personal information outside the UK. Identify the relevant providers and the applicable transfer arrangements, such as UK adequacy regulations or appropriate contractual safeguards. Do not publish this section until checked.]
How long we keep information
We retain information according to its purpose, including whether an enquiry becomes an active project, whether ongoing support is needed, and any accounting, legal or contractual requirements.
[Set and insert your retention periods for unsuccessful enquiries, client correspondence and project records, accounting records, and website/security logs.]
When information is no longer needed, we delete it or anonymise it where appropriate. Backup copies may remain until they are replaced through the normal backup cycle.
Cookies and website services
[Confirm the cookies and services actually enabled on Buckley, including any analytics, spam protection or embedded content. Explain their purposes, providers, durations and available controls here or in a linked cookie policy.]
Links to client websites and other external websites take you to services with their own privacy policies.
Protecting your information
We use appropriate technical and organisational measures to protect personal information, including restricting access to those who need it.
No online service can guarantee complete security.
Your rights
Depending on the circumstances and the lawful basis used, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion or restriction of its use.
- Object to processing, including processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on it.
To make a request, email aaron@buckley.design. We may need to confirm your identity before responding.
You can also complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.
Changes to this policy
We may update this policy when our services or handling of personal information change. The date at the top shows when it was last updated.
